Service Provider’s data:
Name: Földijó-Gasztro Kft.
Registered seat and mailing address: 1161 Budapest, József utca 92.
Phone number: +36 70 415 8357
E-mail: info@vitezkurtos.hu
Trade register number: Cg. 01-09-919872
Name of court of registration: Metropolitan Court of Budapest as a commercial court
Tax number: 14788026-2-42
Represented by: Tünde András / Gáspár Bálint
Customer service: Földijó-Gasztro Kft.
Customer service office location: 1161 Budapest, József utca 92.
Customer service opening hours:8.00-17.00 on weekdays
Phone number: +36 70 415 8357
Web address: www.vitezkurtos.hu
E-mail: info@vitezkurtos.hu
GENERAL PROVISIONS
The service provider declares that its data management activities are, in all circumstances, carried out in compliance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as the "Regulation") - and the provisions of Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information (hereinafter referred to as "Infotv.").
PRIVACY NOTICE
Data Controller information
Name: Földijó-Gasztró Kft
Registered seat and mailing address: 1161 Budapest, József utca 92.
Phone number: +36 70 415 8357
E-mail: info@vitezkurtos.hu
Data processing registration number: 2021/1
Purpose of data processing
The purpose of the processing is to ensure the delivery of the services available on the website.
The Service Provider stores and uses the personal data provided by the Customer for the purposes of fulfilling the order, delivery, billing, customer service and service development.
The Customer acknowledges that the delivery of the ordered products is carried out by a contractual partner, and that the Data Controller will transmit the data (name, address) necessary for the provision of this service to the partner.
In the case of online payment by credit card, the Service Provider will not gain any form of access to the Customer's card details or the details of the underlying account, the card number or expiry date.
The Data Controller shall not use the personal data provided by the Customer for purposes other than those described above.
The Controller shall not disclose to third parties or public authorities any personal data provided by the Customer, unless otherwise required by law.
Duration of data processing
The processing of the personal data provided during the purchase (with or without registration) starts with the purchase and continues until the deletion of the data requested by the Customer, but in any case at least until the expiry date of the purchased product(s) has elapsed.
The Customer may at any time request information about his/her personal data processed by the Service Provider and may modify them at any time on the Profile page. The User also has the right to request deletion of his/her data by using the contact details provided in this section.
The Service Provider assumes an obligation to ensure the security of the data and to take technical measures to ensure that the data collected, stored or processed remain protected and to take all necessary measures to prevent their destruction, unauthorised use or unauthorised alteration.
1. Data processing related to the newsletter service
A natural person registering for the newsletter service on the website can give his/her consent to the processing of his/her personal data by ticking the relevant box. The data subject may unsubscribe from the newsletter at any time by using the "Unsubscribe" application or by making a written declaration or sending an e-mail, which shall constitute a withdrawal of consent.
The scope of personal data includes the name (surname, first name) and e-mail address of the natural person.
Purpose of personal data processing: sending newsletters on the products and services of the Service Provider.
2. Community directives / Data management on the Company's Facebook page
The Service Provider maintains a Facebook page for the purpose of publicising and promoting its products and services.
A question asked on the Service Provider's Facebook page does not constitute a formal complaint.
The Company does not process personal data posted by visitors to the Service Provider's Facebook page.
Visitors are subject to Facebook's Privacy Policy and Terms of Service.
In the event of publication of illegal or offensive content, the Service Provider may exclude the person concerned from membership or delete his/her posts without prior notice.
The Service Provider shall not be liable for any illegal content or comments posted by Facebook users.
The Service Provider shall not be liable for any errors, malfunctions or problems resulting from changes in the operation of Facebook.
3. Data processing in the Service Provider’s online shop
A purchase in the online shop operated by the Service Provider constitutes a contract, subject to Article 13/A of Act CVIII of 2001 on certain issues of electronic commerce services and information society services, and to Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses.
The Service Provider may process a natural personal data and address necessary for the identification of the customer registering at the online shop pursuant to Article 13/A(1) of Act CVIII of 2001 for the purposes of creating a contract for the provision of services related to the information society, determining the content thereof, amending it, monitoring its performance, invoicing the fees arising from it and enforcing claims in connection with it, and, for the purposes of consent, it may process the Customer's telephone number, e-mail address, bank account number, online identifier.
For billing purposes, the Service Provider may process personal data relating to the use of information society services, address, and data relating to the time, duration and location of the use of the service, pursuant to Article 13/A(2) of Act CVIII of 2001.
The recipients or categories of recipients of the personal data include the employees of the Service Provider performing tasks related to customer service and marketing activities as data processors, and employees of the company performing tax and accounting tasks for the Service Provider for the purpose of fulfilling tax and accounting obligations, employees of the Service Provider's IT service provider for the purpose of fulfilling hosting services, and employees of the courier service in respect of delivery data (name, address, telephone number).
Duration of the processing of personal data: as long as the registration/service persists, or until the data subject's consent is withdrawn (a request for erasure is submitted), or, in case of a purchase, for 5 years following the year of purchase.
ONLINE SHOP USE
Using the online shop managed by vitezkurtos.hu does not necessarily require registration. You can shop with or without registration.
The Customer acknowledges and accepts that the personal data provided during registration and/or purchase will be processed by the Service Provider as Data Controller in the manner described in the Privacy Notice in this Policy.
The prices indicated for the products are gross prices, expressed in Hungarian forints.
For a detailed description of the items in the online shop, please click on the product photo.
The instructions for use of the products we sell are enclosed with the goods, where this is reasonable or required by law. Should you do not receive the instructions with the goods, please contact our customer service without delay before starting to use the goods and we will replace them.
If you require more information about the quality, essential characteristics, use or usability of any goods on the website than is available on the website, please contact our customer service.
If you have any questions about the goods before purchase, our customer service is at your disposal.
Placing an order
The products placed in the basket can be removed from the basket until the order is confirmed, and/or the number of items placed in the basked can be changed as desired.
The personal details required to place an order depend on the delivery and payment methods selected. While for personal delivery and cash payment, only contact details (e-mail, phone number) and billing details are required, while for home delivery, the delivery address is also required.
After selecting the delivery and payment methods and providing the requested details, the order can be placed under the Confirmation tab and will be saved. If you have chosen the option to pay by credit card, you can then pay via the Bank's online payment page.
Confirmation
After the order has been sent, the system will send an automatic confirmation e-mail to the Customer, which contains all the data and information related to the order. If the Customer finds an error in the confirmation e-mail, he/she should immediately notify the Service Provider in order to avoid faulty performance. The Service Provider shall not be liable for any delay in delivery or any other problem or error resulting from incorrect and/or inaccurate information provided by the Customer.
Delivery conditions and charges
The ordered products may be collected in person exclusively in Budapest, at the locations indicated below, during the opening hours:
Vitéz Kürtős Business Premises
Budapest, XVI. ker. József utca 92.
On weekdays, between 09:00 and 16:30
In case of personal pick-up, no additional cost applies other than the price of the products ordered.
For home delivery, the following gross delivery charge is payable in addition to the total value of the products ordered:
Within the boundaries of Budapest: HUF 2,490*
Other areas within Hungary:
00 - 20 kg: HUF 2,490
20 - 40 kg: HUF 6,980 (2 x HUF 2,490)
40 - 60 kg: HUF 5,470 (3 x HUF 2,490)
and so on...
The delivery of the ordered products will take place within 2 working days after the order is placed (or after the money is received, in case of prepayment).**
* The delivery fee is HUF 0 if you order 4 chimney cakes to your home, even if you order other products together with the chimney cakes.
** In the case of home delivery ordered with the chimney cakes (only in Budapest) the delivery will be made on the requested and confirmed date/time. If you order other products with the chimney cakes within the same order, they will be delivered together with the pastries.
Payment conditions:
Payment for the purchased goods may be made in one of the following ways:
• in cash (on personal pick-up or cash on delivery +490 Ft)
• online card payment.
OTP Bank Nyrt. provides the possibility of card acceptance for our online shop through its secure card acceptance system using the SSL protocol.
When you pay by credit card, you will be redirected to the payment page of OTP Bank, so that the payment is made directly on a page operated by the Bank according to the rules and security standards of international card companies, and not on the online shop website.
The online shop does not have any form of access to your card details or the details of the underlying account, its number or expiry date.
You can use the following card types to pay in our online shop:
• MasterCard (embossed)
• Visa (embossed)
• American Express (embossed)
• Electron (non-embossed). For these cards, it is up to the issuing bank to determine whether it allows the card to be used online. If the bank that issued your Electron card has allowed you to use the card online, you can certainly use your card to pay in our online shop. For accurate information, please contact the bank that issued your card. Cards issued by OTP Bank are certainly accepted.
• Maestro (non-embossed). Any Maestro card issued by any bank is accepted on the OTP Bank online payment platform. For your card to be accepted, the bank issuing your card must also support the use of Maestro cards for e-commerce transactions. Please consult your bank!
To further increase the security of online card acceptance, OTP Bank has introduced a Verified by Visa/MasterCard Secure Code (VbV/MSC) service. The idea of the service involves the bank that issues the card used for payment providing the cardholder with an additional means of identification, which is verified during the transaction, and unambiguously identifies the person using the card.
If a VbV/MSC service is not available at the bank that issued your card or you have not requested it, the payment process will not change. The online store will redirect you to the OTP site, where you need to enter your card details (card number, expiry date, card validation code) and the payment for the goods/services purchased will take place.
If your bank offers a VbV/MSC service and you use it, the payment transaction process will change. You will still need to enter your card details (card number, expiry date, card validation code) in the OTP Bank payment interface. However, the Bank will then automatically redirect you to the relevant page of the bank that issued your card, where you will need to complete the identification procedure. After successful identification, the payment transaction will continue.
Following a successful payment, you will be notified of the success of the transaction and will be redirected back to the online shop interface. If you are unable to complete the identification process, the transaction will fail.
Right to cancel
The Customer may cancel the contract without giving reasons within eight working days of receiving the product, provided that the product has not been used. Once the product has been put into service, the warranty and guarantee rules apply.
1. Online shop information:
www.vitezkurtos.hu online shop is operated by Földijó-Gasztro Kft.
Name: Földijó-Gasztro Kft., 1161 Budapest, József utca 92.
Phone number: +36 70 415 8357
E-mail: info@vitezkurtos.hu
Trade register number: Cg. 01-09-919872
Tax number: 14788026-2-42
Represented by: Tünde András / Gáspár Bálint
Electronic purchases are regulated by Act CVIII of 2001 on certain aspects of electronic commerce services and information society services ("E-commerce Act") and by Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses.
The language of the contract is Hungarian. The Service Provider is not subject to the provisions of any Code of Conduct.
2. Steps to e-contracting:
2.1. Registration at www.vitezkurtos.hu online shop.
An order via the www.vitezkurtos.hu website will only be accepted from a registered customer and only if the user completes all the fields required for the order. When registering, it is mandatory to provide an e-mail address, name, telephone number, password and delivery address. The Customer is required to supply true and correct information during registration. If the User does not provide the requested data, the registration cannot be validly completed. Földijó-Gasztro Kft. shall not be held liable for any delivery delays or other problems or errors caused by incorrectly and/or inaccurately provided data. Only a person with legal capacity may register.
2.2. Selecting product(s) to order
The subject of the electronic contract is the product(s) selected. Purchase prices are shown next to the products and include VAT. The delivery charges for the products and the minimum order value are indicated next to the delivery charges on the website www.vitezkurtos.hu. At certain places, pictures of products shown serve as an illustration only.
2.3. Log in, checkout, selecting payment method and means/device, submitting orders.
2.4. Log in with the registered e-mail account and password.
2.5. Földijó-Gasztro Kft will confirm the receipt of the order electronically within 15 minutes at the latest. The order and its confirmation shall be deemed to have been received when it becomes available to both Földijó-Gasztro Kft. and the Customer. If no confirmation has been received within 15 minutes of the order being sent, the Customer may enquire about the status of his/her order by calling customer service at the phone number +36 70 415 8357.
2.5. The product(s) ordered will be delivered by courier. Payment is made by credit card via SimplePay. On average, delivery is made on the day after the order is confirmed.
2.6. In the case of home delivery of chimney cakes, submitted orders cannot be cancelled within 2 hours before the requested delivery time.
2.7. Tools provided to identify and correct data entry errors prior to the submission of the order:
- ● the contents of the "Basket" may be checked, changed or cancelled anytime
- ● personal data may be changed anytime.
2.8. The contract concluded by means of ordering, confirmation of order and final invoice shall not be deemed a written contract, it will not be filed by Földijó-Gasztro Kft., and will not be subsequently accessible.
3. Problems, complaints, complaints handling
The Customer may report any problem or complaint related to the order delivery to the following customer service contact details:
Phone number: +36 70 415 8357
E-mail: info@vitezkurtos.hu
4. Supervisory authorities:
Budapest Főváros Kormányhivatala Fogyasztóvédelmi Főosztály (Consumer Protection Division of Budapest Metropolitan Government Office) (1051 Budapest, Sas u. 19. III. e.)
Conciliation board: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Courts of justice
5. The Service Provider is authorised to modify the terms and conditions of the General Terms and Conditions unilaterally at any time.
The amended provisions shall apply to orders placed after the relevant provisions have entered into force.
