GENERAL INFORMATION ON VITÉZ KÜRTŐS
What does the umbrella brand VITÉZ include?
The umbrella brand VITÉZ grew out of the chimney cake brand Vitéz Kürtős, which comprises multiple sub-brands today. Certainly, the base brand is VITÉZ KÜRTŐS, which includes our traditional charcoal-roasted chimney cakes and desserts made from chimney cake. Sub-brands of VITÉZ GASTRO include products we developed ourselves to facilitate roasting kürtőskalács at home, such as the Mini Grill KÜRTŐS Bake’n’Roll, the Kürtőskalács Dowels, Kürtős Donut Baking Sticks, and the related barbecue accessories: grill grates, battery operated rotisserie motors etc. A further sub-brand is high-quality BEECHWOOD CHARCOAL FROM HARGHITA, which is part of the VITÉZ GASTRO family, too.
Who owns VITÉZ’s website and brand?
The website vitezkurtos.hu, as well as the brands VITÉZ KÜRTŐS and VITÉZ GASTRO, along with the linked sub-brands are owned and managed by Földijó-Gasztro Kft., the owners of which are Gáspár Bálint and Tünde András.
What is the business philosophy of VITÉZ KÜRTŐS?
Vitéz Kürtős’ mission is to sweeten life with flavours and experiences! Accordingly, we follow a simple business philosophy: to provide joy and good experiences through our products and services. To give and carry on giving – with honesty and kindness! And we apply the same not only to our customers but also our partners and colleagues, too. We seek to implement all this in a community where each of our co-workers can feel a sense of ownership and of shared business, where we work together to achieve the best customer experience.
How can I work for VITÉZ?
You can join the team of VITÉZ KÜRTŐS at any time if you feel dedication to our mission, i.e., to bring joy to crowds with such a simple but awesome product as the chimney cake. Be it office work, chimney cake baking, confectionery, logistics or other fields, if you are determined and committed, and if you share our values, you can send your CV anytime to the e-mail address info@vitezkurtos.hu, and we will respond.
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VITÉZ KÜRTŐS SHOPS AND PRODUCTS
How many Vitéz Kürtős shops are in Hungary?
Currently, we have two permanent shops: “Édes Mackó” Chimney Cake Pastry Shop and Vitéz Kürtős Kuckó situated inside Budapest Zoo & Botanical Garden.
At what events can we encounter Vitéz Kürtős?
During the year, we appear at a large number of events, whether at Lake Balaton, in Budapest, in Veszprém or in Győr. Follow us on Facebook or on our website, and see our event calendar for specific dates.
Where in the Zoo is Vitéz Kürtős Kuckó situated?
The exact address is 1146 Budapest, Állatkert körút 6-12., inside the Zoo, you will find us in front of the Lion Court.
Do I need to buy a ticket to the Zoo to be able to shop in Vitéz Kürtős Kuckó?
You can only access this shop if you buy a ticket to the Zoo. For ticket prices, find information here.
Where is “Édes Mackó” Chimney Cake Pastry Shop?
The exact address is 1146 Budapest, Állatkert körút 14-16.
The pastry shop is precisely across the main entrance of Széchenyi Bath, between the Circus and the Merry-go-round.
Do I need to buy a ticket to the Zoo to be able to shop in “Édes Mackó” Chimney Cake Pastry Shop?
There is no need to buy a ticket to the Zoo to be able to buy Vitéz Kürtős chimney cakes and other desserts. Although the interior part of “Édes Mackó” Chimney Cake Pastry Shop is part of the Holnemvolt Vár (Once-Upon-a-Time Castle), but we have a terrace outdoors, with a separate entrance to our enclosed terrace, as well as an order window to the Állatkerti körút side.
How can I approach “Édes Mackó”, and can I park in front of it?
Car parks are available against a fee on both sides of Állatkerti körút, also in front of “Édes Mackó” Chimney Cake Pastry Shop.
What are the opening hours of “Édes Mackó” Chimney Cake Pastry Shop?
Our opening hours vary seasonally. Between November and March, the pastry shop is open every day from 9.30 to 18.00, and between April and October, from 9.30 to 18.00 on weekdays and from 9.30 to 19.00 at weekends.
What are the opening hours of Vitéz Kürtős Kuckó in the Zoo?
The opening hours of Vitéz Kürtős Kuckó in the territory of Budapest Zoo & Botanical Garden are always adjusted to the opening hours of Budapest Zoo & Botanical Garden. Normally, the Zoo expects visitors on every day of the year – including holidays –, as shown in the opening hours here.
What flavours of chimney cakes are available permanently in your shops?
Vitéz Kürtős Kuckó (Budapest Zoo & Botanical Garden): out of the classic flavours, vanilla, walnut, cinnamon, coconut, cocoa, almond are always available, as well as raspberry, as a special flavour.
“Édes Mackó” Chimney Cake Pastry Shop: our permanent offer includes chimney cakes with raspberry, strawberry, passion fruit and chocolate chips, while our seasonal offer includes chimney cakes with citrus fruit, sour cherry-and-poppy seeds, cappuccino, and roasted hazelnut flavours.
What chimney cake desserts are made on a continuous basis in “Édes Mackó”?
The following desserts are on our permanent menu:
Kürtős Pastry Cream, Kürtős Bearing, Kürtős Ice Cream, Kürtős Fondue, Double Raspberry Kürtős Fondue, Kürtős Gerbaud, Kürtős Cake, Kürtős Flower, Kürtős Szelet (Kürtős Slice of Cake), and, out of chimney cake dessert bowls: Kürtős Semolina Pudding, Kürtős Poppy Seed dessert, Kürtős Floating Island.
What are the ingredients of Vitéz Kürtős products?
Our ingredients: flour, powdered milk, water, butter, yeast, sugar, lemon zest, salt, vanilla.
What allergens may Vitéz Kürtős products contain?
Gluten, casein, lactose, nuts.
When and where can I buy gluten-free and dairy-free chimney cakes?
In “Édes Mackó” Chimney Cake Pastry Shop, gluten-free and dairy-free chimney cakes are available every Wednesday and at the first weekend of every month, as well as at our Gluten-free and Dairy-free Weekends.
What are the ingredients of gluten-free and dairy-free chimney cakes?
Ingredients: Mimen milk-loaf flour mix, gluten-free and dairy-free butter, water, plant-based milk, yeast, sugar, lemon zest, salt, vanilla.
Are sugar-free chimney cakes available?
We cannot make sugar-free chimney cakes. There is no sugar substitute that could be caramelized on chimney cakes to form a crispy outside and a nice and soft inside.
Are eggs used in the chimney cake dough?
With the exception of “Édes Mackó” Chimney Cake Pastry Shop, our chimney cakes are made without eggs; accordingly, we do not use eggs in Vitéz Kürtős Kuckó in the Zoo and at events, but we add eggs to the dough in “Édes Mackó”.
How long do chimney cakes and chimney cake desserts retain their quality?
We recommend consuming our chimney cakes and chimney cake desserts fresh, or not later than within 2 hours after baking, so that you can enjoy the delight of genuine Vitéz quality chimney cakes. This is our recommendation, but our chimney cakes still taste delicious the next day with your morning coffee.
What payment methods are available in the shops? Bank cards? SzÉP Cards?
You can use cash, bank cards and OTP SzÉP Cards to pay in out shops.
Can I send a personalized message with Vitéz Kürtős?
If you place your order at any of our customer service phone numbers, we will be pleased to convey your message on a decorative message card with our delivery of the chimney cake. Please contact our customer service at the phone number +36 70 415 8357, or at the e-mail address info@vitezkurtos.hu.
Is Internet (WiFi) access available in “Édes Mackó” Chimney Cake Pastry Shop?
Not yet.
Is smoking allowed in Vitéz Kürtős shops?
As required by law, smoking is prohibited in our shops; smoking is only permitted at designated areas.
Can I buy Vitéz Kürtős / Édes Mackó gift vouchers?
Yes, you can buy gift vouchers. Currently, gift vouchers worth HUF 1,000, HUF 3,000 and HUF 5,000 are available for purchasing in person in our “Édes Mackó” Chimney Cake Pastry Shop or for ordering at the website info@vitezkurtos.hu.
How does chimney cake home delivery work?
We are a contracted partner to food delivery services Wolt and Netpincér, so you can place your order also on their websites. In addition, you can also order directly from us if your order reaches or exceeds HUF 4,800 or 4 pieces of chimney cakes to be delivered to anywhere in Budapest and if you place your order on the day preceding delivery, at the latest, at the e-mail address info@vitezkurtos.hu.
Can I place orders for chimney cakes in advance?
Yes. You can place your order in advance by e-mail and phone. Customer service: +36 70 415 8357, e-mail: info@vitezkurtos.hu.
Can I order chimney cake delivery to outside Budapest?
We can only deliver chimney cakes to Budapest.
What to do if I want to order a large quantity of chimney cakes?
If you want to order a large quantity of chimney cakes, please send us an e-mail or contact us by phone. Customer service: +36 70 415 8357, e-mail: info@vitezkurtos.hu.
Do you make chimney cakes and desserts for major family events?
Yes. Please request a price quotation at the e-mail address info@vitezkurtos.hu.
What does a Kürtős Cake Bar involve?
Kürtős Cake Bar means that we serve a selection of our chimney cake desserts. We offer it within the territory of Budapest; it is possible also outside Budapest but only as an off-site service, given that we freshly bake everything. For further information, please contact our customer service: +36 70 415 8357, e-mail: info@vitezkurtos.hu.
Do you deliver chimney cakes to company events? Do you provide off-site services?
Yes. For further information, please click here.
Where can I file a complaint?
Please contact us by phone or e-mail. Customer service: +36 70 415 8357, e-mail: info@vitezkurtos.hu.
What are the benefits of the Loyalty Card?
It grants a 10% discount from every purchase in all Vitéz Kürtős shops and at all events, in our online shop and at our franchise partners.
How can I apply for a Vitéz Kürtős Loyalty Card?
Click here, please.
How long does it take to receive my Loyalty Card?
We send out your ordered Loyalty Card by mail, within one week following your application, at the latest.
What to do if I want to shop as a Vitéz Kürtős regular customer?
You need to present your Loyalty Card, or tell the name and number printed on your card to our staff.
Can I transfer my Loyalty Card? Can other members of my family use it?
Yes, your card is transferable.
What to do if I lost my Vitéz Kürtős Loyalty Card?
Please contact out customer service by phone or e-mail, and we will issue a new card for you. Customer service: +36 70 415 8357, e-mail: info@vitezkurtos.hu.
Can I use my Vitéz Kürtős Loyalty Card for online shopping?
Yes. Our regular customers will receive their discount when shopping in person or online.
Who are eligible for a Vitéz Kürtős VIP Card and what are its benefits?
Vitéz Kürtős VIP Cards are exclusively granted by the owners of Vitéz Kürtős to their family members, business partners or other partners who have assisted our work for years. As the holder of a Vitéz Kürtős VIP Card, you are welcome to receive any of our chimney cakes and desserts at any location and any time.
How can I be a staff member making Vitéz Kürtős chimney cakes?
Send us your CV with a photo to the e-mail address info@vitezkurtos.hu.
On VITÉZ’s online shop, I found information that that is not true. Who can I contact in such case?
Please write to us to the e-mail address info@vitezkurtos.hu so that we can correct the error.
I do not want to receive any more newsletters on VITÉZ offers. How can I cancel them?
There is a link at the bottom of every newsletter, which you can use to unsubscribe from our newsletter. Just click on it, and it is done.
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VITÉZ GASTRO PRODUCTS
Bake’n’Roll chimney cake grill and other grill equipment
Where are Vitéz Gastro products manufactured?
In Hungary and in Transylvania.
How can I buy Vitéz Gastro products?
Via our websites (vitezkurtos.hu and bukkfaszen.hu) and at the phone number 06704158357.
How can I cancel my order?
You can cancel or change your order by e-mail and phone. Customer service: +36 70 415 8357, e-mail: info@vitezkurtos.hu.
What payment methods are available?
Cash payment and preliminary funds transfer are possible, as well as card payment on our website and on site.
Do you deliver outside Hungary?
Yes, we deliver our products to any part of the world. Please contact us. Customer service: +36 70 415 8357, e-mail: info@vitezkurtos.hu.
Can I return goods purchased earlier?
Yes, our 100% customer satisfaction guarantee applies to all of our products.
What warranty conditions apply to the products?
We provide a 2-year warranty on our product, starting on the date of purchase, which can be used upon presenting the warranty certificate or proof of purchase.
What shall I do if I have a problem with the product under warranty?
Please contact us by e-mail or phone.
Phone number: +36 70 415 8357, e-mail: info@vitezkurtos.hu
Where can I file my complaint?
At our customer service via e-mail or phone:
Phone number: +36 70 415 8357, e-mail: info@vitezkurtos.hu
What is the price of delivery in Hungary?
Our base rate is HUF 1,490 for packages up to 20 kg, and an extra HUF 1,490 is charged for each additional 20 kg.
What package delivery service is used to ship products?
In Hungary, our delivery partner is csomagpiac.hu (FÁMA), while we ship abroad with the package delivery service UPS.
How long does delivery take within the country? And abroad?
1 or 2 working days within the country, and 3 to 5 working days abroad.
Can I change the time of delivery?
Please call our customer service, and we will find out how to fulfil your request. Phone number: +36 70 415 8357, e-mail: info@vitezkurtos.hu
Can I collect my purchase in person? Where?
Yes, you can collect it at our business premises at 1161 Budapest, József utca 92., between 9 a.m. and 5 p.m. on working days.
What to do when card payment is unsuccessful at an online purchase?
Please contact us by phone or e-mail.
Phone number: +36 70 415 8357, e-mail: info@vitezkurtos.hu
How is refund carried out for card payments?
As agreed, by way of transferring the money back.
How do I get an invoice for my purchase?
When shopping, you can request a paper-based invoice or an e-invoice to be sent to a specified e-mail address.
Questions about Bake'n'roll chimney cake grill
What does the Bake’n’roll mini chimney cake charcoal grill include?
The package includes the grill, 2 pieces of baking rods, 1 fire poker, two rotisserie motors with batteries included, and a chimney cake recipe with step-by-step photos.
How many kilograms does it weigh? What are its dimensions when assembled and disassembled?
The Bake’n’roll chimney cake grill weighs 8.5 kg. Its dimensions: 42x38x27 cm when assembled, and 44x35x8 cm in a flat pack / box.
How long does it take to assemble it? Do I need tools for it?
It can be assembled in roughly 5 to 10 minutes, no tools needed.
I did not find the assembly instructions for the product! Can I get it online?
Yes, we can send it to you also in a pdf format.
What kind of charcoal can I use with it?
We recommend that you use our product HARGITAI BÜKKFASZÉN (Beechwood Charcoal from the Harghita Mountains) with the product.
What does the option “Have you changed your mind? No problem!” mean?
Our customers are allotted a 30-day cooling period. If a customer has changed their mind for any reason, and contacts us and returns the product to us, we refund them the full price.
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BEECHWOOD CHARCOAL PRODUCTS
In what packaging units is beechwood charcoal available?
The product is available in packaging units of 3, 5, 9 and 10 kg.
Where are Beechwood products made?
Beechwood products are made in Szeklerland.
Does the product contain chemicals? What process is used for burning the charcoal?
No, our products are free of any chemicals. For the burning, the wood is stacked in a charcoal pile, for which a flat area is found or formed. Thick billets or logs are normally placed in the middle, stacked with three layers of wood piled on end almost vertically, and covered with soil. The charcoal pile is lit on the top, then let slowly burn for 8 to 12 days then rest for a day.
What is beechwood charcoal good for?
Besides barbecuing, it is suitable for detoxication in medicine, as well as for removing smells, eliminating moisture and preventing rust in households.
What kind of grill devices is Beechwood Charcoal recommended for?
From the simplest of barbecue grills through smokers to Kamado grills.
How can I buy Beechwood Charcoal?
On our website at www.bukkfaszen.hu, and at the phone number + 36 70 4158357.
How can I cancel my purchase?
You can cancel or change your order by e-mail and phone.
What payment methods are available?
Cash payment and funds transfer are available, and you can pay by card on our website and in our shops.
Is delivery possible to outside Hungary?
Yes. Please call our customer service and we will find a way to fulfil your request! Phone number: +36 70 415 8357, e-mail: info@vitezkurtos.hu
Can I return previously purchased goods?
Yes, our 100% Customer Satisfaction Guarantee applies to all of our products.
What to do if I have a problem with the product?
Please contact us by phone or e-mail.
Phone number: +36 70 415 8357, e-mail: info@vitezkurtos.hu
Where can I file a complaint?
At our customer service in e-mail or by phone.
Phone number: +36 70 415 8357, e-mail: info@vitezkurtos.hu
How much does delivery cost in Hungary?
Our base rate is HUF 1,490 for packages up to 20 kg, and an extra HUF 1,490 is charged for each additional 20 kg.
What package delivery service is used to ship products?
In Hungary, our delivery partner is csomagpiac.hu (FÁMA), while we ship abroad with the package delivery service UPS.
How long does it take to deliver products within the country? And abroad?
1 or 2 working days within the country, and 3 to 5 working days abroad.
Can I change the time of delivery?
Please call our customer service at the phone number +36 70 415 8357, and we find a way to fulfil your request!
Can I collect my purchase in person? Where?
Yes, you can collect it at our business premises at 1161 Budapest, József utca 92.
What to do when card payment is unsuccessful for online purchase?
Please contact us by phone or e-mail.
Phone number: +36 70 415 8357, e-mail: info@vitezkurtos.hu
How is refund carried out for card payments?
As agreed, by way of transferring the money back.
How do I get an invoice for my purchase?
When shopping, you can request a paper-based invoice or an e-invoice to be sent to a specified e-mail address.
