FAQ
Frequently Asked Questions
VITÉZ KÜRTŐS GENERAL INFORMATION
The VITÉZ umbrella brand grew out of the Vitéz Kürtős chimney cake brand, which today embraces several sub-brands. The core brand is of course VITÉZ KÜRTŐS, which covers our traditional chimney cakes baked over charcoal embers and our chimney-cake desserts. Our VITÉZ GASTRO sub-brand includes our own in-house developed products for baking chimney cakes at home, such as the Mini Grill KÜRTŐS Bake'n'Roll, the Chimney Cake Baking Sticks, the Kürtősfánk Baking Rolls, as well as the grill accessories used with them: grill rack, battery-powered motor, tapping tool, etc. Our other sub-brand is the quality HARGITA BEECH CHARCOAL, which also belongs to the VITÉZ GASTRO family.
The vitezkurtos.hu website and the VITÉZ KÜRTŐS and VITÉZ GASTRO brands, along with the sub-brands under them, are owned and operated by Földijó-Gasztro Kft., whose owners are Gáspár Bálint and Tünde András.
Vitéz Kürtős's mission: to sweeten life with flavor and experience! In line with this, we follow a simple business philosophy: to bring joy and experience through our products and services. To give and give - with honesty and kindness! And we mean this not only for our customers, but equally for our partners and colleagues. We strive to achieve all of this within a community where every colleague can feel it as their own, a shared venture, where we work together to deliver the best possible customer experience.
You can join the VITÉZ KÜRTŐS team any time, if you feel committed to our mission: to bring joy to a great many people with a product as simple yet wonderful as the chimney cake. Whether it's office work, chimney-cake making, pastry work, logistics or another field, if you are determined and dedicated and share our values, you can send your CV to info@vitezkurtos.hu at any time, and we will get back to you!
VITÉZ KÜRTŐS STORES AND PRODUCTS
We currently have two permanent stores: the Édes Mackó chimney-cake patisserie and the Vitéz Kürtős Kuckó, located inside Budapest Zoo and Botanical Garden. We also have a seasonal store in Tihany, open from March to mid-November - every day in summer, and on weekends (Friday, Saturday, Sunday) in the pre- and post-season. In addition, we run several seasonal pop-up stores at Easter, Whitsun and Christmas markets, and we're present at many major festivals and events across the country!
Throughout the year we attend a great many events, whether at Lake Balaton, in Budapest, Veszprém or Győr. Follow us on Facebook or check our events calendar on our website for the current dates!
The exact address: 1146 Budapest, Állatkert körút 6-12. Within the Zoo, you'll find us in front of the Lion Court.
You can only enter this store with a Zoo admission ticket. You can find out about ticket prices here.
The exact address: 1146 Budapest, Állatkert körút 14-16.
The patisserie is located directly opposite the main entrance of the Széchenyi Baths, between the Circus and the Carousel.
No, you don't need to pay Zoo admission to buy Vitéz Kürtős products and other desserts. Although the interior of the Édes Mackó chimney-cake patisserie belongs to the Holnemvolt Castle, we have an outdoor terrace, a separate entrance to our covered terrace, and a serving window facing Állatkerti körút.
There are paid parking areas on both sides of Állatkerti körút, including in front of the Édes Mackó chimney-cake patisserie.
Our opening hours vary seasonally. Between November and March the patisserie is open every day from 9:30 to 18:00; between April and October it's open on weekdays from 9:30 to 18:00, and on weekends from 9:30 to 19:00.
Vitéz Kürtős Kuckó, located inside Budapest Zoo and Botanical Garden, always follows the Zoo's own opening hours. The Zoo generally welcomes visitors every day of the year - including public holidays - according to the opening hours listed here.
Vitéz Kürtős Kuckó (Budapest Zoo and Botanical Garden): here we only make traditional chimney cakes: among the classic flavors, vanilla, walnut, cinnamon, coconut and cocoa are always available, and among the special flavors, raspberry, pistachio and chocolate chip are always available.
At the Édes Mackó chimney-cake patisserie there are 4 main product lines on offer:
1. Traditional chimney cakes: classic flavors: vanilla, walnut, cinnamon, coconut, cocoa are always available, and among the special flavors raspberry, pistachio, chocolate chip are always available; in addition, on select weekends, seasonally, almond, roasted hazelnut and citrus-flavored chimney cake is also available.
2. Kürtős Fondue variations: chimney cake can be ordered sliced in any flavor, served with a topping to dip the chimney cake into. Available toppings: chocolate, chocolate-raspberry, chocolate-mango, pistachio cream, whipped cream, vanilla cream, apricot jam, vanilla custard, plum jam
3. KÜRTŐSBON - debuting in 2022, this is chimney cake with filled dough, where various creams are filled into the dough: chocolate, pistachio, plum jam, apricot jam, and any flavor can be requested on the outside. The best flavor combinations: Raspberry CSOKIBON, Cinnamon SZILVABON, Walnut BARACKBON, Pistachio PISZTABON.
4. Chimney-cake desserts - the following desserts are on our permanent menu:
Kürtős Krémes, Kürtős Ice Cream, Kürtős Fondue, Double Raspberry Kürtős Fondue, as well as, among the chimney-cake cup desserts, the Kürtős Guba.
Seasonally, or on select themed weekends, you can also order: Kürtős Cake, Kürtős Virág, Kürtős Szelet, Kürtős Zserbó, Kürtős Gríz or Madárlátta Kürtős
At the Tihany chimney-cake bakery: classic flavors: vanilla, walnut, cinnamon, coconut, cocoa; special flavors: raspberry, pistachio, chocolate chip! On select weekends, seasonally, almond, roasted hazelnut and citrus-flavored chimney cake is also available.
We have three main product categories: traditional chimney cakes, Kürtős Fondue variations, and KÜRTŐSBON - the filled-dough chimney cake.
Our ingredients: flour, milk powder, water, butter/margarine, yeast, sugar, lemon zest, salt, vanilla.
Gluten, milk protein, lactose, tree nuts.
At the Édes Mackó chimney-cake patisserie, gluten- and dairy-free chimney cake is available every Wednesday and Friday, as well as on the first weekend of every month, during our Gluten- and Dairy-Free Weekends. In Tihany, we generally make chimney cake with "free-from" ingredients on the last weekend of the month!
Ingredients: Mimmen kalács flour blend, vegan margarine, water, plant-based milk, yeast, sugar, lemon zest, salt, vanilla.
We're not yet able to make sugar-free chimney cake. There is no sugar substitute that can caramelize onto the chimney cake in a way that keeps the outside crispy and the inside soft and delicious.
Our chimney cakes are made egg-free in all our stores and at events too.
We recommend eating our chimney cakes and chimney-cake desserts fresh, but at the latest within 2 hours of preparation, so that you can enjoy true Vitéz-quality chimney cake. That's our recommendation, but of course our chimney cake is still excellent the next day alongside your morning coffee too.
In our stores you can pay with cash, bank card, and OTP, KH and MBH Szépkártya as well.
If you leave your request with us on one of our customer service phone numbers, we're happy to attach it to a nice message card when your chimney cake is delivered. Reach us at customer service: phone +36 70 415 8357, or email info@vitezkurtos.hu.
Not currently.
Under the law, smoking is prohibited in our stores; smoking is only permitted in designated areas.
Yes, gift vouchers are available for purchase. We currently offer HUF 10,000 and HUF 5,000 gift vouchers, as well as a Family Chimney Cake Brunch voucher for 4 people, which can be bought in person at the Édes Mackó chimney-cake patisserie, or ordered via info@vitezkurtos.hu.
We also work with the Wolt and Foodora courier services, so you can place an order through their platforms too. In addition, for orders of at least HUF 10,000 or 4 chimney cakes, we can deliver directly anywhere in Budapest, if you place your order at least one day before the requested delivery via info@vitezkurtos.hu.
Yes. You can place your order in advance by email or phone. Customer service: +36 70 415 8357, email: info@vitezkurtos.hu.
We can only offer chimney-cake delivery within Budapest.
For larger chimney-cake orders, please send us an email or contact us by phone. Customer service: +36 70 415 8357, email: info@vitezkurtos.hu.
Yes. Request a quote via info@vitezkurtos.hu!
The Kürtős Cake Bar means serving a selection made from chimney-cake desserts. We can provide this within Budapest, and also in the countryside, but only with our on-site staff present, since everything is made fresh. For more information, contact our customer service: +36 70 415 8357, email: info@vitezkurtos.hu.
Yes. For more information, click here.
Please contact us by phone or email. Customer service: +36 70 415 8357, email: info@vitezkurtos.hu.
It entitles you to a 10% discount on every purchase at all Vitéz Kürtős stores and events, in our webshop, and at our franchise partners as well.
We send the requested loyalty card by post, within 1 week of the request at the latest.
You need to show your Loyalty Card, or tell our colleagues the name and number found on the card.
Yes, the card is transferable.
Contact our customer service by phone or email, and we'll issue you a new card. Customer service: +36 70 415 8357, email: info@vitezkurtos.hu.
Yes. Our loyalty members receive their entitled discount both online and in person.
The Vitéz Kürtős VIP card can only be issued by the owners of Vitéz Kürtős, to family members, business partners, or other partners who have supported our work for years. As a Vitéz Kürtős VIP cardholder, you're our guest anywhere, anytime, for our chimney cakes and desserts.
Send us your CV with a photo to info@vitezkurtos.hu.
Write to us at info@vitezkurtos.hu so we can correct the mistake.
Every newsletter has a link at the bottom that lets you unsubscribe from the newsletters. Just click it, and you're done.
VITÉZ GASTRO PRODUCTS - Bake'n'Roll chimney-cake oven and other grill accessories
In Hungary and Transylvania.
Through our websites (vitezkurtos.hu and bukkfaszen.hu), or by phone at +36 70 415 8357.
You can cancel or modify your order by email or phone. Customer service: +36 70 415 8357, email: info@vitezkurtos.hu.
Cash payment and bank transfer in advance are both possible, and you can also pay by bank card both on the website and on site.
Yes, we can deliver our products anywhere in the world. Contact us! Customer service: +36 70 415 8357, email: info@vitezkurtos.hu.
Yes, our 100% customer satisfaction guarantee applies to all our products.
We provide a 2-year warranty on our products from the date of purchase, which can be validated with the warranty card or proof of purchase.
Contact us by email or phone.
Phone: +36 70 415 8357, Email: info@vitezkurtos.hu
To our customer service by email or phone:
Phone: +36 70 415 8357, Email: info@vitezkurtos.hu
Our base fee is HUF 1,490, valid up to 20 kg, increasing by HUF 1,490 for every additional 20 kg.
Within Hungary, csomagpiac.hu (FÁMA) is our delivery partner; for international shipping, we work with UPS.
1-2 business days domestically, 3-5 business days internationally.
Call our customer service and we'll take care of your request! Phone: +36 70 415 8357, Email: info@vitezkurtos.hu
Yes, personal pickup is available at our site at 1161 Budapest, József utca 92, on weekdays between 9 am and 5 pm.
Please contact us by email or phone.
Phone: +36 70 415 8357, Email: info@vitezkurtos.hu
By agreement, via bank transfer.
When purchasing, you can request a paper invoice, or an e-invoice sent to the provided email address.
Questions about the Bake'n'Roll chimney-cake grill oven
The package includes the oven, 2 baking sticks, 1 poker, two grill motors with batteries, and a step-by-step, photo-illustrated chimney-cake recipe.
The Bake'n'Roll chimney-cake grill oven weighs 8.5 kg. Dimensions assembled: 42x38x27 cm; flat-packed/boxed: 44x35x8 cm.
It can be assembled in about 5-10 minutes, no tools required.
Yes, we can also send them to you in PDF format.
We recommend our HARGITA BEECH CHARCOAL product for use with this item.
Our customers get a 30-day reflection period. If, for any reason, a customer changes their mind and contacts us and returns the product to us, we refund its full price.
BEECH CHARCOAL PRODUCTS
The product is available in 3, 5, 9 and 10 kg packages.
The beech charcoal products are made in Székelyföld (Szeklerland).
No, our products are completely free of chemicals. During production, the wood is stacked into a charcoal mound, for which a flat area is first found or prepared. The thicker pieces of wood and trunks are placed properly in the center, arranged in three tiers of wood stacked almost vertically on top of each other, then covered with earth. The mound is lit at the top, then slowly burned for 8-12 days, and finally left to rest for a day.
Besides grilling, it's also suitable for detoxification in medicine, odor removal in the household, moisture absorption, and rust prevention.
We recommend it for anything from the simplest grills to smokers and Kamado grills.
On our website www.bukkfaszen.hu, or by phone at +36 70 415 8357.
You can cancel or modify your order by email or phone.
Cash and bank transfer are both possible, and you can also pay by bank card both on the website and on site.
Yes. Call our customer service and we'll take care of your request! Phone: +36 70 415 8357, Email: info@vitezkurtos.hu
Yes, our 100% customer satisfaction guarantee applies to all our products.
Contact us by phone or email.
Phone: +36 70 415 8357, Email: info@vitezkurtos.hu
To our customer service by email or phone.
Phone: +36 70 415 8357, Email: info@vitezkurtos.hu
Our base fee is HUF 1,490, valid up to 20 kg, increasing by HUF 1,490 for every additional 20 kg.
Within Hungary, csomagpiac.hu is our delivery partner; for international shipping, we work with UPS.
About 1-2 business days domestically, 3-5 business days internationally.
Call our customer service at +36 70 415 8357 and we'll take care of your request!
Yes, personal pickup is available at our site at 1161 Budapest, József utca 92.
Please contact us by email or phone.
Phone: +36 70 415 8357, Email: info@vitezkurtos.hu
By agreement, via bank transfer.
When purchasing, you can request a paper invoice, or an e-invoice sent to the provided email address.